Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our website, including:

• Personal Information: This includes your name, email address, postal address, phone number, and payment information when you register for an account, place an order, or request our services.
• Property Information: Details about your property where tree planting services will be provided, including address, property size, soil conditions, and existing landscaping.
• Service Preferences: Information about your tree selection preferences, planting requirements, and maintenance needs.
• Technical Data: Information about your browsing actions and patterns, including IP address, browser type and version, time zone setting, operating system, and platform.
• Usage Data: Information about how you use our website, products, and services.

2. How We Collect Your Information

We collect information through:

• Direct Interactions: Information you provide when filling out forms on our website, creating an account, placing orders, or corresponding with us.
• Automated Technologies: As you navigate our website, we may automatically collect technical data using cookies, server logs, and other similar technologies.
• On-Site Consultations: Information gathered during property assessments and consultations for tree planting services.

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and maintain our services, including processing orders and delivering tree planting services
• To create and manage your account
• To communicate with you about your orders, services, and account
• To personalize your experience and provide tailored content and recommendations
• To improve our website, products, and services
• To process payments and prevent fraud
• To send promotional materials and information about special offers when you have opted to receive such communications
• To comply with legal obligations

4. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract.
• Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services and preventing fraud, provided these interests are not overridden by your fundamental rights and freedoms.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
• Consent: You have given consent to the processing of your personal data for one or more specific purposes.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: The right to request access to your personal information
• Rectification: The right to request correction of inaccurate personal information
• Erasure: The right to request deletion of your personal information in certain circumstances
• Restriction: The right to request restriction of processing of your personal information
• Data Portability: The right to receive a copy of your personal information in a structured, commonly used, machine-readable format
• Objection: The right to object to processing of your personal information
• Withdraw Consent: The right to withdraw consent at any time where we rely on consent to process your personal information

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Security

We have implemented appropriate technical and organizational measures to secure your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers. Payment transactions are encrypted using SSL technology.

However, the transmission of information via the internet is not completely secure. While we do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk.

8. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Types of cookies we use:

• Essential Cookies: Necessary for the website to function properly
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website
• Functionality Cookies: Enable the website to provide enhanced functionality and personalization
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed

9. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.